CRYSTAL DEPALMA
Application Support Analyst specializing in incident triage, API troubleshooting, and SQL data validation in cloud-hosted environments. Azure certified (AZ-900, AZ-104) with a focus on cloud security and production reliability. Currently studying for CompTIA Security+.
About Me
I work in application support, which basically means I spend my days chasing down issues that don’t always make sense at first glance — login failures, permission problems, broken API requests, weird data behavior, and the kind of “it worked yesterday” bugs that always show up at the worst time.
Most of my work lives in the space between users and systems: reproducing issues, digging through logs, validating data with SQL, and figuring out whether the root cause is configuration, authentication, access control, or an actual application defect. I’ve gotten especially comfortable troubleshooting Azure-based environments and identity-related problems, including Microsoft Entra ID provisioning and RBAC access issues.
I’m Azure certified (AZ-900 and AZ-104), currently studying for Security+, while moving deeper into the cloud + security direction — because identity, access, and reliability are the areas I naturally gravitate toward.
Outside of tech, I’m into wellness, movement, and travel. Feeling good, exploring new places, and being around different cultures keeps me sharp and curious. I like building a life that stays fun even while everything is constantly evolving — that’s what keeps me inspired on the daily.
Endorsements & Testimonials
Words like these remind me why I love what I do.
"I have had the pleasure of working with Crystal in a mentoring capacity, and I am continually impressed by her dedication to learning and growth. Her ability to work independently, coupled with her exceptional communication skills, makes her a standout collaborator. Crystal's deep technical understanding of full stack development, AI, and more ensures she consistently delivers high-quality results."
Latest Insights
Curated thoughts on code, AI, and creative problem-solving.
Topics I'm excited to dive into
Prompt Engineering & LLMs
Designing effective prompts and integrating AI into real applications
Backend Architecture
Building scalable APIs, database design, and system patterns
JavaScript Problem Solving
Algorithm challenges, debugging techniques, and code optimization
Dev Tools & Retrospectives
Project insights, favorite tools, and lessons learned along the way
"If debugging is the process of removing bugs, then programming must be the process of putting them in."—often attributed to Edsger W. Dijkstra
Let's Connect
Whether you're building something new, hiring for your team, or just want to chat tech — I'd love to hear from you.
Get In Touch
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